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Getting Sick Doesn’t Always Happen

During Normal Business Hours.

If you are not available and your patient needs quick medical attention for a non-life-threatening problem, EHS can help. Our urgent care partners offer after-hours healthcare for patients with non-emergency conditions. Clinics are conveniently located and most are open 7 days a week.

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Introducing Urgent Care

Urgent care centers provide walk-in, extended-hour access to adults and children for acute illness and injury care. Urgent care centers may also provide other healthcare services like sports and school physicals, travel medicine, and occupational medicine.

Primary Care

UCAOA recommends that all individuals have a primary care physician, and supports the American Academy of Family Physicians’ concept of a “medical home.” While some urgent care centers formally provide ongoing primary care, many centers do not and refer patients to a local physician group to serve as their primary care provider.

Retail Clinics

Urgent care centers are NOT the same as in-store retail clinics. Urgent care centers treat a broader scope of services and ages (most retail clinics’ minimum age is 18 months) than retail clinics, and have a different staffing model (primary physicians vs. primary NPs). Most retail clinics and urgent care centers in a community have a good referral relationship.

Emergency Care

Urgent care centers are NOT freestanding emergency departments. They are not equipped to treat life-threatening emergencies, nor provide assistance for labor and delivery. Anyone in active labor or with a major injury should immediately seek treatment in the nearest emergency room.

When to Use an Urgent Care?

  • Use for non-life-threatening conditions

  • The primary care doctor is not available and immediate care is needed

  • Patient’s condition is not life-threatening or can wait until the next day

The Benefits

  • Quicker access to care for non-life-threatening illnesses and injuries

  • Lower copayments than a hospital emergency room

  • No appointments required

  • Extended hours

  • Open most holidays and weekends

  • Convenient locations

Why Wait?

Since no appointment is necessary, wait time may vary. More than two-thirds of Urgent Care patients are usually seen by a physician, nurse practitioner or physician assistant in less than 20 minutes.

Less than 20 minutes

69%

Between 21 and 40 minutes

28%

More than 40 minutes

3%

Urgent Care Use

  • Allergies
  • Minor asthma attacks
  • Cold/flu/fever
  • Cough/earache/sore throat
  • Dizziness
  • Insect bites
  • Simple fractures
  • Illness with nausea/vomiting/diarrhea
  • Minor burns
  • Minor cuts/lacerations/stitches
  • Eye infections
  • Rashes
  • Bladder infections
  • Headache
  • Broken bones/sprains
  • Abdominal pain

Reducing Visits to the ER

Diversion call centers are staffed with nurses and practicing physicians who can provide members with first-line medical advice and even schedule follow-up appointments with their PCP. By placing the Diversion call center phone number on members’ ID cards and encouraging them to call if they aren’t sure if they should go to the Emergency Room, EHS hopes to identify non-urgent cases before members head to the emergency room, ultimately reducing the number of unnecessary ER visits.

Meet Your Team

When you join EHS Medical Group, you’ll work with our ER Diversion Team piloting ER Diversion programs that offer 24/7 clinical call center services in select markets. Research suggests that ER use, for ailments that could have been treated by a primary care physician, is greatest among low-income families receiving Medicaid benefits.

Cost & Insurance

The cost for treatment at an urgent care center is usually comparable to a primary care visit and is much less than the emergency room. Most insurance plans are accepted at urgent care centers; however, insurance is not required.

Find an Urgent Care

EHS has got you covered.

24-Hour Nurse Help Line

Call our toll-free, 24-Hour Help Line and ask a licensed nurse any question.

 (866) 293-0134

Find an Urgent Care

If your doctor is not available and you have a non-life-threatening problem.

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